Hotel
Corruption Risks
Compromised staff accept advantages from travel agents for reserving hotel rooms during peak seasons.
Compromised staff conspire with travel agents to forge hotel room bookings or food and beverage consumption in order to meet the sales quota set by the hotel.
Staff offer special discount/complimentary services to unqualified customers/business associates.
Staff refer business to other hotels for personal gain.
Compromised staff accept advantages from guests for showing favour in allocating or upgrading rooms.
Staff accept tea money from service providers or retail shops for referring hotel guests.
Staff privately accept tips from guests without the permission of the hotel.
Compromised staff accept rebates from food suppliers or renovation contractors for placing orders or awarding contracts.
Unscrupulous staff collude with contractors/suppliers to inflate the prices of goods/services.
Compromised staff leak confidential information (such as tender price information) to the favoured contractor/supplier for personal gain.
Dishonest staff split orders to avoid exceeding procurement threshold or to conceal overpayment.
Dishonest staff inflate order prices to pocket the price difference.
Compromised staff accept advantages from suppliers to speed up payment upon receipt of invoices or delay collection of outstanding payments or debts owed to the hotel.
Unscrupulous staff defraud the hotel by making double payments on forged invoices.
Dishonest staff misappropriate hotel inventory items and cover up by exaggerating losses and damages.
Supervisors of banquet services falsely report the number of temporary employees and pocket the excess wages.
Personnel staff accept advantages from colluded candidates or colleagues for showing favour in appointments, promotions and transfers.
Compromised managers or supervisors accept advantages from subordinates for showing favour in allocation of duties or performance appraisal.
Staff submit false documents such as overtime work or sick leave certificate to deceive the employer.
Staff appoint companies with financial or personal interests as suppliers or contractors.
Purchasing staff over-socialise with suppliers/contractors, e.g., accepting frequent or lavish entertainment or engaging in gambling.
Staff accept part-time employment offers from existing suppliers.
Supervisors show favour to friends or relatives in recruitment, promotion, or allocation of duties and overtime work.
Resources
Integrity Training
The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help hotels build an ethical corporate culture and prevent corruption and fraud.
Training Objectives
Training Objectives
Training Objectives
PSIC organises webinars on the “PSIC Channel” for business practitioners across various sectors and industries. Click here to view details of the upcoming webinars and enroll now!
User-friendly e-learning materials are available:
Integrity Training Animation for Tourism – Hotel Sector: Long Term Partnership
Video link: https://youtu.be/tsYZlDUhe3g?si=miQUNdoDPYWdhm-v
PSIC provides free and tailor-made training for managers and staff of airline companies.
Please contact us if you wish to arrange integrity and corruption prevention training.