Sales
Red Flags
Staff members always just barely meet the performance indicators (e.g. a sales target) which are used for assessing the bonuses to be awarded.
Potential Corruption/Malpractice Risks
Colludinged staff members may accept/offer bribes in exchange return for referral of business among themselves, in order to meet the performance indicatorstargets for bonuses.
Frequent use of the same membership card to earn bonus points within a short period (e.g. on the same day).
Potential Corruption/Malpractice Risks
A staff member may use his/her own membership card, or that of his/her relatives or friends, to accumulate bonus points when a customer makes a purchase without a membership card
Frequent use of the same credit card to make purchases within a short period (e.g. on the same day).
Potential Corruption/Malpractice Risks
When a customer pays by cash, a staff member may settle the payment by his/her credit card to earn bonus points and/or pocket the credit card discount.
Exceptionally high number of refund cases at one store, or handled by one particular staff, when compared to other stores/branches.
Potential Corruption/Malpractice Risks
A compromised staff member may ignore the company’s refund policy (e.g. by giving full refunds for used or damaged items).
Although the store does not offer special commissions for sales of any products, a staff member keeps promoting a particular product to customers.
Potential Corruption/Malpractice Risks
The sales staff member may have accepted illegal rebates or kickbacks for promoting that particular product.
Unreasonably short promotional period for a particular product .
Potential Corruption/Malpractice Risks
A compromised staff may favour a limited number of customers to enjoy the discount.
Failure to replenish popular items from the store’s warehouse in a timely manner.
Potential Corruption/Malpractice Risks
A staff member may hoard the items for personal use or sell the items to colluding customers.
