All industries (Managerial Staff)
303 Series
Introduction
Travel Agent
Corruption Risks
Unscrupulous staff accept illegal commission from colluded shops or restaurants for arranging tourists to patronise those shops or restaurants.
Compromised staff accept advantage from shops in return for recommending them to travel agent for application to Travel Industry Authority as registered shops.
Staff accept advantage from shops for concealing tourists’ spending in the shops from the travel agent.
Corrupt staff accept tips from tourists or shops without the permission of the travel agent.
Dishonest staff embezzle admission tickets, meal coupons, or other tour fees for personal gain.
Compromised staff conspire with colluded land operators to inflate the price of services.
Unscrupulous staff accept advantage for allocating quota of over-subscribed tours of popular destinations during peak seasons to late-comers.
Tour escorts submit false documents to travel agents to deceive reimbursement or expenses incurred during outbound tours.
Tour escorts deceitfully collect tips and service charges from tour participants.
Compromised staff accept advantages from customers for reserving hotel rooms or low-fare group tickets for them during peak seasons.
Compromised staff accept advantages from hotel staff for selecting their hotels as service providers or conspiring with them to inflate the price of rooms.
Staff refer company’s business to other travel agents for personal gain.
Compromised staff accept advantages from well-acquainted coach companies or caterers for favouring the companies in awarding service contracts.
Purchasing staff leak quotation prices or tender information to potential suppliers.
Dishonest staff inflate order prices to pocket the price difference.
Unscrupulous supervisors accept advantages from tour escorts/tourist guides for allocating more jobs and duties that are likely to attract greater monetary returns (e.g. long-haul tours).
Compromised staff deceive company money with falsified attendance records or overtime claims.
Staff accept advantages from colluded candidates for showing favour in staff recruitment or promotion.
Unscrupulous staff falsify invoices or other documents to embezzle company funds.
Staff responsible for procurement has a financial interest in a company which is being considered by the travel agent for selection of a supplier, or the selected supplier is a close friend or relative of the staff.
Staff involved in selection of service providers (e.g. coach service, caterer) engage the companies in personal functions.
The staff responsible for recruitment is a relative of a candidate under consideration in a staff recruitment exercise.
Resources
Integrity Training
The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help travel agents build an ethical corporate culture and prevent corruption and fraud.
Training Objectives
Training Objectives
Training Objectives
PSIC organises webinars on the “PSIC Channel” for business practitioners across various sectors and industries. Click here to view details of the upcoming webinars and enroll now!
User-friendly e-learning materials are available:
Integrity Training Animation for Tourism – Travel Agent Sector: Tailored Offer
Video link: https://youtu.be/16KvbrCE2S8?si=ArrIViFLT2-ZtNUY
“Pull back before it’s too late!” – Interactive webpage for travel and tourism industry
PSIC provides free and tailor-made training for managers and staff of travel agents.
Please contact us if you wish to arrange integrity and corruption prevention training.
Hotel
Corruption Risks
Compromised staff accept advantages from travel agents for reserving hotel rooms during peak seasons.
Compromised staff conspire with travel agents to forge hotel room bookings or food and beverage consumption in order to meet the sales quota set by the hotel.
Staff offer special discount/complimentary services to unqualified customers/business associates.
Staff refer business to other hotels for personal gain.
Compromised staff accept advantages from guests for showing favour in allocating or upgrading rooms.
Staff accept tea money from service providers or retail shops for referring hotel guests.
Staff privately accept tips from guests without the permission of the hotel.
Compromised staff accept rebates from food suppliers or renovation contractors for placing orders or awarding contracts.
Unscrupulous staff collude with contractors/suppliers to inflate the prices of goods/services.
Compromised staff leak confidential information (such as tender price information) to the favoured contractor/supplier for personal gain.
Dishonest staff split orders to avoid exceeding procurement threshold or to conceal overpayment.
Dishonest staff inflate order prices to pocket the price difference.
Compromised staff accept advantages from suppliers to speed up payment upon receipt of invoices or delay collection of outstanding payments or debts owed to the hotel.
Unscrupulous staff defraud the hotel by making double payments on forged invoices.
Dishonest staff misappropriate hotel inventory items and cover up by exaggerating losses and damages.
Supervisors of banquet services falsely report the number of temporary employees and pocket the excess wages.
Personnel staff accept advantages from colluded candidates or colleagues for showing favour in appointments, promotions and transfers.
Compromised managers or supervisors accept advantages from subordinates for showing favour in allocation of duties or performance appraisal.
Staff submit false documents such as overtime work or sick leave certificate to deceive the employer.
Staff appoint companies with financial or personal interests as suppliers or contractors.
Purchasing staff over-socialise with suppliers/contractors, e.g., accepting frequent or lavish entertainment or engaging in gambling.
Staff accept part-time employment offers from existing suppliers.
Supervisors show favour to friends or relatives in recruitment, promotion, or allocation of duties and overtime work.
Resources
Integrity Training
The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help hotels build an ethical corporate culture and prevent corruption and fraud.
Training Objectives
Training Objectives
Training Objectives
PSIC organises webinars on the “PSIC Channel” for business practitioners across various sectors and industries. Click here to view details of the upcoming webinars and enroll now!
User-friendly e-learning materials are available:
Integrity Training Animation for Tourism – Hotel Sector: Long Term Partnership
Video link: https://youtu.be/tsYZlDUhe3g?si=miQUNdoDPYWdhm-v
PSIC provides free and tailor-made training for managers and staff of airline companies.
Please contact us if you wish to arrange integrity and corruption prevention training.
Airline
Corruption Risks
- Compromised staff accept advantages from forwarding companies for reserving cargo space.
- Compromised staff solicit advantages from travel agents in return for allocation of air tickets, appointment of travel agents as ticketing consolidators or offer of privileged commission rates.
- Frontline staff accept advantages from colluded tourists for assisting in flight check-in, opening up special channels, or exempting excess baggage fees.
- Dishonest staff misappropriate inventory items of the airline company for personal gain.
Compromised staff accept advantages for assisting others to enjoy staff benefits to purchase air tickets at concessionary rates.
Cabin crew exaggerate overseas expenses or falsify records of extra duty hours in order to deceive the company of subsidies.
Unscrupulous staff accept personal advantages from suppliers or contractors for placing orders.
Purchasing staff leak quotation prices or tender information to potential suppliers or contractors.
Compromised staff accept advantages from suppliers for placing excessive orders or accepting substandard goods/services.
Dishonest staff inflate order prices to pocket the difference.
Dishonest staff split orders to avoid exceeding procurement threshold or to conceal overpayment.
Cabin crew privately accept advantages from other flight attendants for swapping favourable flight shifts.
Personnel staff accept advantages from colluded candidates or colleagues for showing favour in appointments, promotions and transfers.
Compromised managers or supervisors accept advantages from subordinates for showing favour in allocation of duties or performance appraisal.
Compromised managers or supervisors cover up poor performance of subordinates.
Staff appoint companies with financial or personal interests as suppliers or contractors.
Purchasing staff over-socialise with suppliers/contractors, e.g., accepting frequent or lavish entertainment or engaging in gambling.
Staff accept part-time employment offers from existing suppliers.
Supervisors show favour to friends or relatives in recruitment, promotion, or allocation of duties and overtime work.
Resources
Integrity Training
The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help airline companies build an ethical corporate culture and prevent corruption and fraud.
Training Objectives
Training Objectives
Training Objectives
PSIC organises webinars on the “PSIC Channel” for business practitioners across various sectors and industries. Click here to view details of the upcoming webinars and enroll now!
User-friendly e-learning materials are available:
Integrity Training Animation for Tourism - Airline Sector: A Small Favour
Video Link: https://youtu.be/2jJY_itq3OQ?si=CHIjUjvGEzdqxqv1
PSIC provides free, tailor-made training for managers and staff of banks.
Please contact us if you wish to arrange integrity and corruption prevention training.
Tourism
Hong Kong, a vibrant and cosmopolitan city, has long been known for its unique blend of culture, commerce, and hospitality. The influx of tourists drives up demand for local businesses’ services and products, creating jobs and increasing revenues. It also keeps the economy thriving. As the tourism landscape continues to evolve, it is paramount for different stakeholders, including airlines, hotels and travel agents, to embrace the highest standards of integrity and professionalism. By promoting ethical practices and delivering exceptional services, we can foster trust and confidence among our visitors, ensuring that Hong Kong remains a desirable destination for years to come.
The Private Sector Integrity Centre (PSIC) offers free anti-corruption and integrity training to help tourism practitioners remain vigilant against corruption risks and uphold high integrity standards. We also provide free corruption prevention advisory services and practical resources to help companies in strengthening safeguards and fostering an ethical culture.
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